Pre-Sales Support
Our pre-sales service covers equipment selection, process planning, tooling and cutting-tool requirements, and automatic production-line layout.
For individual machines, we review the workpiece and machining requirements before recommending the appropriate equipment.
For production projects, we can evaluate the processing sequence, machine combination, production-line arrangement, and automation requirements.
For distributors and importers, technical information can be coordinated directly with your sales or engineering team for customer projects.
Project Communication
After receiving your drawings, component information, machining requirements, or existing process details, our team can use the available information to evaluate the equipment configuration required for the project.
For customized or automated projects, technical requirements are confirmed before production so that the equipment configuration corresponds to the agreed application.
Production & Delivery
After order confirmation, our team coordinates machine production, assembly, inspection, and delivery preparation.
The factory's machining, assembly, and inspection resources support the preparation of complete equipment before shipment.
For project-based orders, delivery arrangements are coordinated according to the confirmed machine configuration and project requirements.
Installation & Commissioning
After delivery, we provide support for equipment installation and commissioning.
Our after-sales team works with your technical personnel to address commissioning requirements and bring the equipment into operation.
Training
Training support is available for the operation and use of the supplied equipment.
For distributors and industrial buyers, training can also support the technical personnel responsible for operating, maintaining, or servicing the equipment at the end-user site.
24/7 After-Sales Support
We provide 24/7 support for customer inquiries and after-sales issues.
When an issue can be handled remotely, our team provides remote technical support to help identify and resolve the problem.
If an issue cannot be resolved by telephone or remote communication, we will provide an on-site arrival time within 24 hours after receiving the relevant service request.
Contact Our Service Team
For equipment selection, project planning, commissioning, training, or after-sales support, contact Jiangsu Xuanman Intelligent Equipment Co., Ltd. with your machine and application details.